Support
We’re here.
For account, billing, and safety issues, email support@openup.cx. We read every message. Include the email on your OpenUp account so we can find you.
Contact
- Support: support@openup.cx
- Website: https://openup.cx
Common questions
How do I get the app?
Download OpenUp from the App Store or Google Play. Create an account with your email, then complete profile, photos, and red flags.
Why can’t I chat right after a match?
Chat unlocks after you and the other person move through the reveal phase. That is intentional — conversation starts with more than a photo.
How do I report someone?
Use in-app reporting where available, or email support with the person’s name or user ID and what happened. We review reports.
How do I delete my account?
You can deactivate from Profile in the app. To request full deletion, email support from the address on your account. We will confirm when it is done.
How do I cancel Premium?
If you subscribed through Apple or Google, cancel in that store’s subscription settings. If you subscribed in-app via our web checkout, email support and we will help.
Get the app
Store listing links used by Apple and Google.
Also see our Privacy Policy and Terms of Use.